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Troubleshooting

1. System Not Responding / Frozen Screen​

Steps to resolve:

  • Check the hardware: Ensure that all cables are properly connected to your terminal, printer, and other devices.
  • Restart the device: Power off the terminal or device, wait 30 seconds, then turn it back on.
  • Close background apps (on tablets): If using a tablet or mobile device, close all other apps running in the background, as they may be consuming too much memory.

2. Unable to Process Payments​

Steps to resolve:

  • Check the internet connection: Ensure your device is connected to a stable Wi-Fi or wired network.
  • Restart the card reader: Power cycle the card reader by turning it off and on.
  • Verify payment integration settings: Go to Settings > Payment Methods and ensure your payment provider is properly configured and active.
  • Check with your payment processor: If the issue persists, contact your payment provider to see if there are any service outages.

3. Inventory Not Updating After a Sale​

Steps to resolve:

  • Refresh the system: Log out and log back into the POS system to refresh your inventory data.
  • Check product settings: Ensure the products sold have the correct stock levels set in the system.
  • Manually update inventory: If necessary, manually adjust stock levels in the Inventory section to match the current inventory count.

4. Receipt Printer Not Working​

Steps to resolve:

  • Check printer connections: Ensure that the printer is properly connected to the terminal or tablet, and all cables are secure.
  • Verify paper roll: Check that there is paper in the printer and that it is loaded correctly.
  • Restart the printer: Turn off the printer, wait 10 seconds, then turn it back on.
  • Printer driver check: If the printer is still not working, verify that the correct drivers are installed, especially if using a new printer model.

5. POS System Won’t Open or Crashes Frequently​

Steps to resolve:

  • Update the app or system: Make sure your POS app or system is running the latest version. Go to the App Store, Google Play Store, or your system’s settings to check for updates.
  • Free up storage: Check your device's storage capacity. A lack of storage space can cause the app to crash.
  • Clear app cache (on mobile): Go to your device settings and clear the cache for the POS app to free up memory.

6. Transactions Not Syncing Across Devices​

Steps to resolve:

  • Check the internet connection: Ensure that both devices are connected to the same Wi-Fi network with a stable connection.
  • Manual sync: Go to Settings and select Sync Data to manually refresh transactions across devices.
  • Check user permissions: Ensure that all users have the appropriate access rights to view and manage sales and inventory on multiple devices.

7. Can’t Log Into the System​

Steps to resolve:

  • Reset your password: Click the “Forgot Password” link on the login screen and follow the instructions to reset your password.
  • Verify account status: Ensure that your account is active and has not been suspended or deactivated.
  • Check internet connection: A weak or disconnected network can prevent login. Ensure your device is online.

8. Slow System Performance​

Steps to resolve:

  • Check network connection: Slow internet can cause lag in the POS system. Ensure your Wi-Fi or Ethernet connection is stable and fast.
  • Restart your device: A reboot can clear memory and improve performance.
  • Close unused apps or tabs: If using a tablet or computer, close any unnecessary background apps or browser tabs to free up system resources.

9. Still Experiencing Issues?​

If you’ve tried the troubleshooting steps above and are still experiencing issues, our support team is here to help.

Contact Support: Get in contact with us here.