Skip to main content

Frequently Asked Questions (FAQ)

Welcome to the ALTR POS FAQ! Here, you'll find answers to common questions new clients often have while getting started with our POS system.

1. How do I set up my account?​

To set up your account:

  • Open the welcome email you received from ALTR.
  • Click on the link provided in the email and follow the prompts to create your username and password.
  • Once logged in, go to the "Settings" tab to configure your business profile and add any necessary details like store locations and tax settings.

For more information, see our Onboarding Guide.

2. How do I add products to my inventory?​

You can add products to your inventory in two ways:

  1. Manual Entry: Go to the Inventory section and click on “Add Product.” Enter the product name, price, stock quantity, and other details.
  2. Bulk Import: You can also upload a CSV file with your product data. This option is ideal if you have many products to add at once.

For detailed steps, check out our Inventory Management Guide.

3. What types of payment methods can I accept?​

The ALTR POS integrates with a variety of payment processors, including:

  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • Digital Wallets (Apple Pay, Google Pay)
  • PayPal
  • And more, depending on the integrations you've selected.

To set up payment methods, go to Settings > Payment Methods, choose your provider, and follow the steps to connect your merchant account.

4. Can I track inventory levels in real-time?​

Yes! ALTR offers real-time inventory tracking. As you process sales or update stock levels, your inventory is automatically adjusted. You can also set up low stock alerts to receive notifications when it's time to restock certain products.

5. How can I access sales reports?​

To access detailed sales reports:

  • Go to the Reports section on your dashboard.
  • You can generate daily, weekly, or monthly sales reports and customize the data view to include items sold, total revenue, and staff performance.

You can also export these reports in formats like PDF or CSV for further analysis.

6. What happens if I lose internet connection? Can I still use the POS system?​

Yes, ALTR offers offline mode functionality. You can continue to process sales even if the internet is temporarily unavailable. Once the connection is restored, the system will automatically sync all offline transactions with your central database.

For more information, refer to our [Offline Mode Guide Link].

7. How do I add users or employees to my account?​

To add employees:

  1. Go to the Settings > User Management section.
  2. Click "Add User" and input the necessary details (name, email, role).
  3. Assign specific roles and permissions (e.g., cashier, manager) to ensure they have the appropriate access to your system.

8. Is training available for me and my staff?​

Yes! We offer several training options:

  • User Guides & Tutorials: Available in the Help Center.
  • Live Training Sessions: You can schedule 1-on-1 or group training sessions with our support team.
  • Video Tutorials: Walkthrough videos to help your team get familiar with key features.

Contact support@altrsystems.com to book a training session.

9. Can I integrate my accounting software with the POS system?​

Yes, ALTR supports integrations with popular accounting software such as QuickBooks, Xero, and others. You can sync your sales data, taxes, and expenses directly with your accounting software to streamline financial management.

To set up an integration, visit Settings > Integrations, select your accounting software, and follow the prompts to connect.

10. How do I set up tax rates for my business?​

To configure tax rates:

  1. Go to Settings > Tax Settings.
  2. Add or modify the tax rates according to your business location and requirements.
  3. Ensure that the tax rates are applied to the appropriate product categories.

If you operate in multiple locations with different tax rates, you can configure rates for each location individually.

11. How do I manage refunds or returns?​

To process a refund or return:

  1. Go to the Sales section and locate the original transaction.
  2. Click on the transaction and select “Refund” or “Return.”
  3. Follow the prompts to complete the process.

Refunds will automatically adjust your inventory and accounting records.

12. What type of hardware do I need?​

ALTR is compatible with a wide range of hardware, including:

  • Barcode scanners
  • Receipt printers
  • Cash drawers
  • Touchscreen monitors
  • Tablets and mobile devices

For a full list of compatible hardware, check out our [Hardware Requirements Link].

13. How can I contact customer support?​

Our support team is available 24/7 to assist you. You can reach us via:

We’re here to help you get the most out of ALTR POS!

14. Is there a mobile app for ALTR?​

Yes, we offer a mobile app that lets you manage your business on the go. You can process sales, check inventory, and view reports from your smartphone or tablet. The app is available for both iOS and Android devices.

Download the app from the [App Store Link] or [Google Play Link].

15. Can I customize my POS system’s interface?​

Yes! You can customize your POS system to better suit your business needs. In the Settings > Customization section, you can:

  • Change the layout of the sales screen.
  • Add custom branding (logos, colors).
  • Modify button sizes and colors to improve ease of use.

16. What should I do if I forget my password?​

If you forget your password, follow these steps:

  1. Go to the login screen and click "Forgot Password."
  2. Enter your registered email address.
  3. You will receive an email with instructions to reset your password.

If you need further assistance, contact our support team at support@altrsystems.com.