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Processing a Refund

Processing a refund in ALTR is straightforward and ensures both your inventory and sales records are updated correctly. Follow these steps to issue a refund:

1. Log in to the POS System​

  • Open the ALTR app or terminal.
  • Enter your login credentials to access the dashboard.

2. Find the Original Sale​

  • Navigate to the Sales or Transaction History section.
  • Use the search bar to locate the sale you need to refund by entering the transaction ID, date, or customer name.
  • Select the sale from the list of transactions.

3. Select the Items to Refund​

  • Review the transaction details and select the item(s) you want to refund.
  • Adjust the quantity if you're issuing a partial refund.

4. Choose Refund Method​

  • Click on "Refund" or "Process Refund".
  • Select the original payment method for the refund (credit card, cash, etc.). If the original method isn’t available, you can choose an alternative payment method.

For card payments, the refund will be processed back to the customer’s card. For cash refunds, enter the amount and confirm the refund.

5. Issue Receipt (Optional)​

  • After the refund is processed, you can either print a refund receipt or email it to the customer, based on their preference.

6. Finish the Refund​

  • The refund will be completed, and your inventory and sales records will be automatically updated to reflect the returned item(s).

    Still have questions? Contact us here.